LASER: How to Listen, Build and Lead with Improv

In this short insight communication expert and improv performer Neil Mullarkey explains the thinking behind his LASER model – a practical framework for better listening, collaboration and leadership.

Evolved from his original LAGER idea, LASER helps teams move beyond surface-level dialogue and into genuine connection:
🔹 Listen – fully hear what others are saying
🔹 Accept – acknowledge their perspective, even if you disagree
🔹 Send – respond and build on their ideas
🔹 Explore – uncover hidden assumptions
🔹 Reincorporate – bring back earlier ideas to create continuity and trust

 A simple yet powerful approach drawn from the world of improv – helping leaders communicate with authenticity, agility and empathy.